Shipping policy
We strive to ship your online order within 3-5 business days of receiving it (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 7 business days. If you have any questions about shipping times please don’t hesitate to get in touch – orders@northernlifestyleco.ca
Once your order has shipped, you will receive a shipping confirmation by email with your tracking number. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder (it’s usually in there). If you have any questions about your order, please don’t hesitate to reach out to orders@northernlifestyleco.ca
We ship via Canada Post and orders typically arrive within 2-8 business days depending on the shipping method selected and address location. We offer complimentary shipping on all orders over $75 (pre-tax, after discount). Orders under $75 are subject to a flat rate shipping fee based on your location.
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Shipping within Canada |
Expedited Shipping |
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Under $75 |
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Over $75 |
Free |
CHANGING OR CANCELLING AN ORDER:
To make a change or cancel an order, you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please email orders@northernlifestyleco.ca for any questions or concerns.
DAMAGED ITEMS
We stand behind all of our products. If you find that an item you have purchased online is damaged, please let us know as soon as possible and we’d be more than happy to replace the item for you. If you have a damaged item from a recent purchase, please send an email to orders@northernlifestyleco.ca a description of the damage (ideally with a photo attached if possible) and your invoice number.
INVENTORY ISSUES
We have processes in place to avoid inventory issues and ensure our online merchandise is always accurate. However, in the rare case that an item(s) becomes unavailable during fulfillment, we will contact you within 24 hours to offer a replacement or issue a refund.